Shipping policy
Shipping Policy – Saazoo
Last updated: February 17, 2026
At Saazoo, we are committed to providing transparent, reliable, and dependable shipping service. This policy explains how and when your order is processed and delivered.
Delivery Area
This policy applies to orders with a delivery address within Australia.
Order Processing and Delivery Time
Estimated delivery time refers to business days (Monday–Friday), excluding public holidays in Australia.
- Order Processing Cutoff Time: 5:00 PM AEST. Orders placed after this time will be processed the next business day.
- Order Processing Time: 1–2 business days (Monday–Friday)
- Delivery Time (Shipping): 2–6 business days (Monday–Friday)
- Total Estimated Delivery Time: 3–8 business days
Total delivery time includes both order processing and shipping.
Delivery Method
Products are shipped to the delivery address provided during checkout.
Shipping Carriers
We work with trusted logistics partners such as Australia Post, Aramex, or equivalent — depending on location and availability.
Package Tracking
Once your package has been shipped, you will receive an email with a tracking link.
You can also check your shipment status on our Order Tracking page.
Shipping Costs
Free Shipping: We offer free shipping on all orders within Australia. No minimum order required.
Delivery Issues
In rare cases, delays or other delivery issues may occur. If your package has been delayed, damaged, or lost, please contact our support team. We will investigate the matter and help find a fair solution in accordance with our Refund Policy.
Questions?
Have questions about shipping? Visit our FAQ page or contact us.
Contact Information
Store Name: Saazoo
Address: 1 Callister Cres, Theodore ACT 2905, Australia
Email: hello@saazoo.com
Phone: +61 340 537 006
Contact Form: Click here
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
We typically respond to email messages within 24 hours (Mon–Fri) — weekend messages answered Monday.