FAQ
Frequently Asked Questions – Saazoo
Welcome to the Saazoo FAQ page. Below you'll find answers to the most commonly asked questions about orders, shipping, returns, and customer service. Still need help? Contact us through our contact form.
1. What is the delivery time for my order?
Our delivery time is stated in business days (Monday–Friday):
- Order processing time: 1–2 business days
- Delivery time: 2–6 business days
- Estimated total delivery time: 3–8 business days
More details can be found in our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free shipping within Australia — no minimum order value required. Details can be found in our Shipping Policy.
3. Where is Saazoo located?
Our headquarters is located in Theodore, ACT, but we operate exclusively online and deliver orders throughout Australia.
4. What should I do if I receive a damaged or defective product?
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will help you resolve the issue.
Details can be found in our Return and Refund Policy.
5. Can I cancel my order?
You can cancel your order within 24 hours if it has not yet been processed or shipped. Contact us as soon as possible to submit a cancellation request.
6. What is your return policy?
You have 30 days from the delivery date to request a return. Full information can be found in our Return and Refund Policy.
7. When will I receive my refund?
Refunds are processed within 7 business days after receiving and approving the product. The time for funds to appear depends on your bank or payment provider.
8. Do you offer a warranty on products?
We stand behind the quality of our products. If a product arrives defective or does not match the description, you can find the solution in our Return and Refund Policy.
9. How can I contact customer service?
You can contact us through our contact form or via email: hello@saazoo.com.
10. Do you ship internationally?
Currently, we deliver orders only within Australia. We will announce any changes on our website.
11. Do you have a physical store?
No — Saazoo operates exclusively online.
12. Can I place a bulk order?
Yes! For bulk or business orders, please contact us directly.
13. Can I exchange a product?
Yes, we offer exchanges after prior contact. Terms can be found in our Return and Refund Policy.
14. How do I track my order?
After your order is shipped, you will receive an email with a tracking link. You can also check the status on our Order Tracking page.
Contact Information
Store Name: Saazoo
Address: 1 Callister Cres, Theodore ACT 2905, Australia
Email: hello@saazoo.com
Phone: +61 340 537 006
Customer Service Hours: Monday–Friday: 9:00 AM – 5:00 PM AEST
We typically respond to messages within 24 hours (Mon–Fri) — weekend messages answered Monday.