Refund policy
Return and Refund Policy – Saazoo
Last updated: February 17, 2026
At Saazoo, we want you to feel confident shopping in our store. If something doesn't meet your expectations, we offer a transparent and friendly return and refund process.
30 Days to Request a Return
You have 30 days from the delivery date to request a return. Products must be unused, undamaged, and in original condition – including packaging, tags, and accessories.
The 30 days refers to the moment you request the return, not the delivery of the product back to us.
Return Policy Details
- Return window: 30 days from delivery to request a return
- Product condition: Unused, undamaged, in original packaging with all tags
- Restocking fee: We do not charge a restocking fee
- Support: Our customer service team will guide you through the return process
Return Shipping Costs
- Damaged, defective, or incorrectly shipped products: We cover the full cost of return shipping
- Returns for personal reasons (e.g., wrong size, change of mind): Customer is responsible for return shipping costs. Original shipping costs are not refundable
Summary: For returns due to personal reasons, we refund only the product cost. Shipping costs (both ways) are not refunded unless the product was incorrect or damaged.
How to Request a Return
- Contact us: Send your order number and reason for return to hello@saazoo.com
- Pack the product: Use the original packaging and include all tags, documents, and accessories
- Send the package back: After approval, we will send return instructions. Use a tracked shipping method (with tracking number)
Refund Processing
- Inspection: Returns are inspected upon delivery to confirm they meet the conditions
- Processing time: Approved returns are processed within 7 business days
- Banking delays: The time for funds to appear depends on your payment provider
Exchanges
Want to exchange a product (e.g., for a different size or color)? Contact us at hello@saazoo.com, and we'll help you through the exchange process.
Non-Returnable Products
For hygiene and safety reasons, some products may not be eligible for return. Information about such exceptions can be found on specific product pages.
Questions?
Have questions? Check our FAQ page or contact us.
Contact Information
Store Name: Saazoo
Address: 1 Callister Cres, Theodore ACT 2905, Australia
Email: hello@saazoo.com
Phone: +61 340 537 006
Contact Form: Click here
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
We typically respond to messages within 24 hours (Mon–Fri) — weekend messages answered Monday.
Thank you for choosing Saazoo.